Enabling focus for Cactus Business Solutions

"In the 20 plus years I’ve been in the communications industry I’ve used several billing houses and not one has ever got close to the level of service we receive from TM Solutions."

"Every part of their business is run to the highest standards by a great team. The outsourcing of this vital business function has enabled us to focus much more on the supporting of our customers’ needs rather than managing the billing run and fixing errors. We have a dedicated Account Advisor who is available to help and offer advice where required. My team have complete confidence in placing orders and when they have a problem the person they are talking to at TMS has the product knowledge to give the right answers and advise."

Simon Gale
Director
Cactus logo

Setting the Standard for Eastern Voice & Data

Established in 1994, Eastern has developed an enviable reputation for providing a high standard of telecoms engineering solutions to a wide range of customers - from small and medium businesses to Primary Care Trusts, Police Forces, Rail companies and the MOD - serviced from their facilities in Norwich.

Established in 1994, Eastern has developed an enviable reputation for providing a high standard of telecoms engineering solutions to a wide range of customers - from small and medium businesses to Primary Care Trusts, Police Forces, Rail companies and the MOD - serviced from their facilities in Norwich.

Eastern operated its customer billing via a third party provider but moved to TMS in late 2012, gaining greater visibility and control of its billing and collections process and improved levels of customer service.

Eastern Voice and Data are planning the next stage in their development with a significant investment in on-line business systems, including the integration of TMS' billing platform with a purpose built Customer Service area in a new website, which will improve customer access to information and promote the adoption of additional products and services.

Why TMS?

Andy Corney, Managing Director at Eastern Voice and Data explains; "What makes TMS stand out is it’s ease of use. Training for the use of the system only takes 3 or 4 hours before you have a pretty comprehensive ability to use the platform.

Our customers love the ability to log into the portal to see what has been happening with their businesses calls, be they mobile, IP or traditional landlines.

What stood out was how easy TMS make it for any company to start doing their own billing. You don’t even need to collect any money, TMS do it all for you, making payment regularly and reliably into our bank account before we need to pay our suppliers."

Andy Corney
Managing Director
Eastern logo

Enabling growth at Online Systems

Founded in 1992 with just two people, Online Systems has grown to become one of the north's leading providers of business telephony solutions.

Today, On Line employ over 30 staff and has successful partnerships with the world's leading suppliers of business voice and data solutions including Avaya, Samsung and Gamma.

Online has a proven track record in installing and maintaining business communications systems for organisations ranging from a single office, school, hotel or retailer, to multi-site enterprises requiring a converged solution for hundreds of users.

On Line have partnered with TMS since 2004 for billing and collections across the breadth of their business, finding the platform easy to use and flexible enough to support a wide range of product and service types.

Why TMS?

David Newstead, Managing Director of On Line explains; "On Line Systems have been with TMS for 10 years helping us build our billing base from 300 customers to over 1000 with billing increasing dramatically from £35,000 to over £240,000 a month.

There is always help and assistance available and the customer service is efficient, friendly and thorough.

The web-based billing systems and software are second to none, accessible from anywhere and easy to use.

All this and more has enabled On Line Systems to grow and concentrate on developing a wide range of communication services to our existing and prospective customers."

David Newstead
Managing Director
Online logo

Adding Value for RHM Telecommunications

Gloucester-based RHM was founded in 1992 in response to the deregulation of the UK telecoms market which created significant new opportunities in business communications.

Overview

RHM have grown to become a leading telecoms reseller for the SME market with a turnover of about £6m and 54 staff, more than half of whom are responsible for delivering outstanding customer service.

RHM customers are located throughout the UK and include organisations in the Education, Healthcare and Leisure sectors such as Cineworld, The National Trust and the RSPB.

RHM have developed their own helpdesk and engineering teams with remote monitoring systems to pick up and resolve problems remotely, enabling great customer service and a unique focus on solving business problems for their customers.

Why TMS?

Nick Thomas, Managing Director explains: “RHM have worked with TMS as a key supplier since we set up service provision in 2005.

We use TMS for all of our BT Openreach provision. The portal that they have developed for WLR3 is excellent in that its really easy to use and has been continually improved over the years.

They have enhanced the information we are able to see as a reseller in recent years with the introduction of detailed engineering notes being a big improvement.

We have always found TMS to be easy to do business with, approachable, helpful and professional"